I try to add an item to my shopping basket and it does not work. Why?

You need to change your browser settings to accept cookies before you can place an order with us. For a detailed guide on how to do this see our ordering guidelines

How long will it take for my order / package to get to me?
Nearly all of our packages are shipped within 48 hours of the receipt of the order (usually much sooner), the last shipment leaves our warehouse each day at 4pm UK time. Please allow 5-7 working days for your order to reach you. Sometimes delivery might take a little longer (this very rarely happens). Please wait at least 12 working days before contacting us if you have not received your order. All of our packages are delivered by a courier who will ask for your signature on delivery. If the premises are empty when our courier tries to deliver your package they will leave a calling card. You can then call the depot and arrange for a new delivery time.

What payment methods do you accept?
The easiest and fastest way to pay is by credit or debit card. We use PayPal and Nochex for the transactions and we accept almost all types of cards.

Do you accept international orders?
Yes we do accept international orders on all our items except aerosols (spray paints and spray cleaning solvents).

Please remember that international orders maybe subject to being charged customs fees by the destination country's government. We have no control over how much you are charged for customs and the fees are completely independent of 4graffiti. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.

How much does shipping cost?
Currently the P&P fee starts from only £0.99 or $1.99 or €1.39 depending on your currency

Do you have a printed catalogue you can send me?
No, unfortunately we don't. With all the frequent updates we have and our policy of only taking orders for goods that are in stock, it would be impossible to maintain an effective printed catalogue. In any case, we are sure you will find that the online store provides for a more interactive and efficient shopping experience than ever possible with a paper catalogue.

Do you sell at wholesale prices to retail stores?
Yes we do - For more details please e-mail us at sales@4graffiti.com

Are there other ways to order besides ordering on-line?
Unfortunatelly, for security reasons, we are not offering alternative methods for ordering. This way, we are also able to keep our costs low and offer you the most competitive prices in the market.

Can I return something I ordered?
Yes you can. We want you to be completely satisfied with your products, so if it doesn't fit, doesn't look good or just isn't what you expected, just send it back and we will do an exchange. However, please remember that we cannot accept returns on any items that have been used, washed or are not in the same condition as they were when you received them.

Due to copyright reasons we cannot accept returns for any video or DVD products.

If you do intend to return an item, you must let us know within 24 hours of receiving the goods. We will then give you a returns number, which you must quote when returning your package. Also, all return items must be sent back to us within a week of your receipt of the goods.

All return shipping is to be paid for by the customer. Unfortunately we cannot make any exceptions.

Please understand that in no case can we take back goods that were purchased more than 4 weeks earlier.

I never received my order, what should I do?
In rare cases, packages can get lost in the mail. Never fear, if your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.

How can I get my own products featured on your site?
To submit your product for consideration on our site, please mail us at sales@4graffiti.com. Even though we will review every email we receive, please understand that we receive many such requests and there is no way that we can carry all the products that are submitted to us.